About the role:

As a Customer Service Advisor, you will be the voice of arcavindi, engaging with our customers in the Netherlands, Germany and France and ensuring their journey with us is seamless and enjoyable. This role is perfect for individuals who thrive in a dynamic environment and are passionate about delivering exceptional customer experiences. You’ll work to meet individual and team targets, contribute to continuous improvement initiatives, and help shape a high-performing and collaborative team culture.

‍

‍Getting Started…

• Develop a strong understanding of our processes and systems, laying the foundation for success in your role.
• Engage warmly with customers through inbound and outbound calls, complete welcome calls, book collections, and address inquiries.
• Build trust with our customers by providing accurate information and resolving their queries efficiently.
• Begin meeting individual KPIs while contributing to team goals and celebrating shared success.

Establishing Your Impact…

• Consistently exceed daily and weekly targets, driving team performance and customer satisfaction.
• Deepen your understanding of our customer base, tailoring solutions to meet their needs and ensuring a positive experience.
• Collaborate with colleagues across departments to deliver a seamless customer journey.

Driving Excellence…

• Become a top performer within the team, consistently exceeding KPIs and demonstrating excellence in customer service.
• Take on mentorship opportunities, support new team members and share best practices to foster team development.
• Lead initiatives to improve team efficiency and customer satisfaction and actively contribute to the CEC’s success.

Key Goals & Objectives:

• Deliver exceptional customer service and ensure every interaction leaves a lasting positive impression.
• Meet all objectives and KPIs set within your job role to help us achieve our business objectives.
• Collaborate effectively within the team and with other departments to enhance the customer experience.
• Contribute to a high-performing and supportive team culture, celebrating collective achievements.

Key Responsibilities

• Engage with customers regarding their inquiries and requests, ensuring efficient and professional resolution.
• Handle inbound and outbound customer communications, including signing up new customers and general customer service calls about our services and their journey with us.  
• Collaborate with other teams to ensure a seamless and consistent customer journey.
• Maintain a growth mindset and continually develop your skills to meet the business’s and our customers’ evolving needs.

Skills, Knowledge and Expertise

• Minimum of 1 year working within a contact centre environment with a proven track record of success in customer-focused roles.
• Must have strong attention to detail skills.
• Strong ability to meet and exceed individual and team KPIs, showcasing your commitment to achieving results.
• Proficiency with different systems with strong computer skills  
• Excellent objection handling and negotiation skills, turning challenges into opportunities to delight our customers.
• Outstanding verbal and written communication skills, with a clear and professional telephone manner.
• Language: We’re looking individuals who speak Dutch, German or French

✨ We’re proud to be an equal opportunity employer.We’re building a workplace where everyone feels heard, valued, and empowered to be their authentic self. Diversity fuels our creativity, innovation, and success – and we welcome applicants from all backgrounds, perspectives, and experiences.

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply – your unique strengths might be exactly what we need. And if you need any adjustments during the hiring process, just let us know – we’re here to support you.