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Appraisals Manager

Appraisals

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Department:

Employment Type:

Full Time

Location:

Arcavindi, Netherlands

Workplace type:

Working for Arcavindi
About the team:
We’re excited to launch our UK business, Vintage Cash Cow, in Europe, and we’re currently setting up our European sister company, Arcavindi, out of a fantastic space just outside of Arnhem. This warehouse will fulfill orders for the Netherlands, Germany, Belgium, Italy, Spain and France and to power that growth, we’re looking for a hands-on, inspiring Appraisals Manager to lead and develop our new team of Appraisers.

At Arcavindi, the Appraisals Team plays a vital role in ensuring accurate valuations for every product that comes through our doors. As Appraisals Manager, you’ll be the driving force behind this critical department, shaping processes, mentoring a team ranging from Trainee to Senior Appraisers, and ensuring we deliver fair, transparent offers to every customer.


You’ll work closely with our UK leadership and support teams, building from scratch a high-performing team that will be the engine room of our business, fuelling all other departments with quality stock. This is a unique opportunity to join early in our European journey and make a huge impact.

About the role:
As Appraisals Manager, you’ll oversee the day-to-day operations of our appraisal department in The Netherlands. You’ll be responsible for team performance, quality control, coaching and development, and process improvement. You’ll work closely with other managers across operations and logistics, ensuring that we hit key metrics while maintaining our friendly, collaborative culture.

You’ll set clear expectations, lead by example in appraisal best practice, and continually develop your own knowledge of vintage and antique goods alongside your team.

Department:

Employment Type:

Full Time

Location:

Arcavindi, Netherlands

Workplace type:

Working for Arcavindi

Key Responsibilities

Key Goals & Objectives:
  • Build, lead, and develop a team of appraisers (trainee to senior) to meet growing operational demands.
  • Oversee the accurate appraisal of 25–30 customer boxes per appraiser, per day.
  • Achieve and maintain a department-wide quality control rate of at least 95%, supported by routine audits and feedback sessions.
  • Monitor and manage box acceptance rates, ensuring alignment with KPIs and operational needs.
  • Collaborate with UK teams to embed best practices and training frameworks within the European operation.

What you’ll be doing:
  • Lead, coach, and mentor a growing team of Appraisers, creating clear progression pathways and a culture of continuous learning.
  • Set and review KPIs with each team member, holding regular one-to-one meetings and performance check-ins.
  • Conduct regular quality audits, providing constructive feedback and identifying development needs.
  • Work closely with operations leadership to plan workload, staffing, and resource needs.
  • Develop and refine appraisal processes, actively seeking opportunities to improve efficiency and quality.
  • Be the go-to person for complex or high-value appraisals, supporting the team in decision-making.
  • Champion a safe, tidy, and collaborative working environment, where everyone feels supported and inspired.

Skills, Knowledge and Expertise

Essential Skills & Experience:
  • Strong leadership experience within a fast-paced operational or appraisal environment.
  • Proven ability to manage KPIs and deliver team-wide performance improvements.
  • In-depth knowledge of vintage and antique products (gold, silver, jewellery, watches, medals, toys, cameras, etc.) is highly desirable.
  • Excellent coaching, communication, and interpersonal skills, you know how to bring out the best in people.
  • Meticulous attention to detail and a passion for quality.
  • Comfortable with change and proactive in finding solutions.
  • Competence in IT and data entry systems, with strong organisational skills.
  • Physically able to perform tasks involving lifting boxes up to 25kg when needed.
  • Prior experience in jewellery, antiques, or a related trade.

Equal Opportunities

At Vintage Cash Cow & Arcavindi, we are committed to fostering an inclusive environment where everyone feels heard, valued, respected and empowered to bring their authentic self to work. We believe that diversity drives innovation, creativity and success. 

We welcome applicants from all backgrounds, perspectives and experiences, and we strive to create equitable opportunities for all. Together, we’re building a culture that celebrates individuality and champions equity at every level of our organisation. 

If you’re excited about this role, but don’t tick every box, we still encourage you to apply. Your unique skills and experiences might be just what we’re looking for now or in the future. 

If you need adjustments or accommodations during the hiring process, please reach out to us and we will do our best to support you. 

Department:

Employment Type:

Full Time

Location:

Arcavindi, Netherlands

Workplace type:

onsite

Apply now!

What's in it for you!

We’re growing rapidly – and this is only the beginning. This is your chance to join early in something seriously exciting.

You’ll be part of a team uncovering vintage and antique treasures every single day. Our amazing customers send us fascinating items from all over the country – and you’ll help give them a second life.

You’ll be contributing to something that truly matters. We’re building a sustainable, circular company that helps people declutter with ease – while finding new homes for pre-loved pieces.

The tools, resources, and support you need to succeed and grow. We’re big believers in self-improvement and will back you to become the best version of yourself.

A collaborative and supportive team. We’ve got each other’s backs, and we work hard to create a space where everyone feels safe, included, and inspired.

25 days of annual leave, plus great benefits. Because time to rest is just as important as time to shine.

Daily lunch with the team – on us! No need to pack a lunch, we’ve got you covered.

A fun, inclusive, and thoughtful company culture. Where everyone feels seen, heard, and valued.

About Arcavindi

Staat jouw dream job er op dit moment niet tussen? No worries! Je kunt altijd een open sollicitatie sturen.

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Our Hiring Process

Is your dream job not currently listed? No worries! You can always send an open application.

Please note that this is a typical process, though it may vary per role.

Stage
1

Applied & Review

Application Received & Reviewed:
We currently have your application and details in our inbox. Our team will soon review them, assessing your qualifications, skills, and experience against the role’s requirements.

Stage
2

Intro Chat

Intro Chat:
If your application fits, we’ll invite you for a short phone or video call to get to know you and talk about the role.

Stage
3

Skills Interview

Skills Interview:
If you move forward, you may have a video interview with a Subject Matter Expert to dive deeper into your skills and the role’s specifics.

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